Reducing effort during times of panic


Topic

Join Kustomer & Tethr for an interactive lunch and learn on "Reducing Effort During Times of Panic" with Matt Dixon, Chief Product & Research Officer at Tethr and author of "The Effortless Experience: Conquering the New Battleground for Customer Loyalty". During this interactive webinar Matt Dixon will discuss the importance of coaching customer service reps on techniques that can help reduce effort levels and retain control over the interactions during times of panic. Lunch will be delivered to the homes of all webinar registrants, provided by Kustomer!

Agenda

Interactive Webinar

2 PM - Opening and intros by Kustomer. Your food should have been delivered to your home by now :-)

2:10 PM- Matt Dixon will discuss the importance of coaching customer service reps on techniques that can help reduce effort levels and retain control over the interactions during times of panic. He will answer your questions and hear from you all on what you're doing with your teams during this time, so be ready to share!

2:40: Any questions?

2:55: Thank you and wrap by Kustomer

Highlights

You will be able to select your lunch option once you register for the webinar

Kustomer

Date

April 2, 2020

Start at: 2:00 PM

End at: 3:00 PM

Guest Policy

Invite up to 1 guest to register for the event.

Cost

This is a free event.