CX Next

Topic

CXNext is a full-day summit designed just for you. You’ll hear from industry leaders. Gather insights and best practices. And amass the inspiration, strategy and real-time practice to rethink CX from the first touch through resolution.

Agenda

11:45-12:00 Welcome to CXNext: Engagement Redefined

12:00-12:45 A Keynote Conversation:
Redefining the Customer Experience in a World Redefined
Jeannie Walters and Adam Toporek

In this highly interactive session, Jeannie Walters and Adam Toporek will provide actionable strategies for customer experience leaders for today's challenges. Emotion is the most important part of any customer experience. Now, more than ever, customer experience leaders must take into account the emotional state of their customers AND the emotional impact of each touchpoint. Attendees will learn:

-How to Find and Create Moments that Matter
-What Matters Most to Your Customers, Your Team and Your Leaders During Uncertain Times
-What Strategies Work in Times of Disruption
Attendees will feel empowered to lead through disruption and create transformation in times of uncertainty.

1:00 – 1:30 Resolutions Made Remarkable: Rethinking CX with Visual Engagement
LMI Speakers and Customer Panel

1:30-2:00 PRODUCT SHOWCASE

2:00-2:30 CUSTOMER AND EMPLOYEE EXPERIENCE BREAKOUTS

CX - Creating Resiliency: How to Keep Pace as the World Rapidly Shifts to Digital
LMI Speaker and Customer Panel

EX - Is Remote Work the New Normal? Supporting and Engaging Employees When They Work from Anywhere
LMI Speaker and Customer Panel

2:30-3:00 INNOVATION FORUMS

Reimagining Women in Tech: A Diversity of Ideas Drives Innovation and Transformation

Adapting Customer Engagement in the Contact Center for Today’s World

Modernizing Employee Support in Rapidly Accelerating WFH Environment

3:00-3:30 Awards & Closing

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Date

May 12, 2020

Start at: 11:45 AM

End at: 3:30 PM

Guest Policy

All guests are welcomed to register for the event.

Cost

This is a free event.